HOW CAN WE HELP YOU?
Humber ITS will respond to your questions, comments and issues as soon as possible. When you contact us, you will be given a ticket number. See ticket priority below for expected response times.
How tickets are prioritized....
Tickets are prioritized at the Support Centre based on impact and urgency.
| Priority | Impact/Urgency | Resolution Goal |
|---|---|---|
| 1 | High impact / high urgency | Less than 2 hours |
| 2 | Medium impact / high urgency | Less than 4 hours |
| 3 | High impact / low urgency | Less than 2 days |
| 4 | Low impact / high urgency | Less than 3 days |
| 5 | Medium impact / low urgency | Less than 5 days |
| 6 | Low impact / low urgency | Less than 10 days |