In-Classroom AV Technical Support
Information Technology Services is excited to introduce QR code scanning for in-classroom technical support. Using your mobile device camera and photo app, faculty can now scan QR codes (located on or near the lectern) for a quicker more efficient AV technical support experience. With a simple scan, faculty can report an issue and a technician is immediately dispatched. Use your mobile device camera to scan the QR Code or visit humber.ca/avsupport.
1:1 Virtual Coaching
Would you like to learn more about Humber's virtual collaboration & engagement tools? Please use this e-form to request a personalized training session. Please submit one e-form per training request.
Remote Access Portal
For Humber-owned computers we recommend that you connect to the remote access portal once a month. This will help to keep your Microsoft products up-to-date and activated. Once connected click on Intranet (VPN) and remain connected for 4-6 hours. You can continue to work while connected. Quick Reference Guide – Remote Access Portal.
At this time, we are limiting the printing of access cards to only those employees that will be on campus on a regular basis during the fall semester. Please contact your Associate Director of Operations.
All Humber employees have access to the Microsoft 365 applications. Microsoft 365 is a cloud-based service that provides online and desktop versions of Outlook, OneDrive, Word, Excel, PowerPoint, OneNote and Teams. Employees have the option to install the desktop versions with the Install button on the Microsoft 365 homepage. Visit: https://humber.ca/microsoft365 to get started.
Technical Support - I.T. Support Centre
We are the central point of contact for all technical issues. Please contact us to report problems, ask questions, or log service requests. Call, email, or chat with us. Technical support is available 24 hours a day, seven days a week, and 365 days a year. In order to address the additional volume during start-up we have added additional staffing to our support channels. If the Analyst is unable to resolve your technical issue with your Humber laptop or desktop your ticket will be forwarded to our End-Point Support team of technicians. Our team of technicians can remotely connect to your computer to further troubleshoot and resolve your technical issue. Once your ticket is escalated, a technician will contact you to schedule a remote support appointment. Phone: 416.675.6622 extension 8888, Toll free: 1.866.484.6622 (North America), Web chat: humber.ca/techtalk, E-Form: humber.ca/eforms, Email: firstname.lastname@example.org, Drop-in: Closed until further notice.
The password management portal is a Web-based tool that allows students, employees, suppliers, and guests of Humber and Guelph-Humber to check, reset, change, and unlock their Humber password. Visit myaccount.humber.ca to access your account.
Eduroam is a secure, high-speed, wireless, Internet solution available across all Humber campuses for use by Humber and Guelph-Humber students, employees, and suppliers. Quick Reference Guide – Eduroam.
OneDrive is part of the cloud-based, Microsoft 365 subscription Humber uses, and is your storage space. Humber employees and students are allocated 1 terabyte of space. Quick Reference Guide - OneDrive