Teams Voice: A New Communication Solution

Introducing Teams Voice

We are excited to announce that Humber College is introducing Teams Voice, a new way of communicating and collaborating with internal and external colleagues. Teams Voice is a cloud-based phone system that integrates with Microsoft Teams, the platform you already use for chat, video meetings, and file sharing.

With Teams Voice, you can make and receive calls from any device, anywhere, using your Humber phone number. You can also access voicemail, call history, contacts, and other features within the Teams app. Teams Voice will replace the existing desk phones and voicemail system as of September 2024, and offer a more flexible and convenient solution for your communication needs.

What is Teams Voice?

Teams Voice is a powerful extension of Microsoft Teams, the app that enables you to chat, meet, and collaborate with your colleagues. With Teams Voice, you can also make and receive phone calls from any location, at any time, across devices. This upgrade enhances your communication experience, making it more efficient and adaptable.

Why use Teams Voice?

• Flexibility everywhere: Whether you’re at your desk, working remotely, or on the move, Teams Voice supports you. You can seamlessly transition between your headset, mobile device, and other endpoints.
• Easy transfers and productivity boost: You can transfer calls effortlessly to internal contacts, external numbers, or even your voicemail. You can also dial your contacts with a single click—no need to remember phone numbers anymore.

How to get started with Teams Voice?

Teams Voice capabilities have been activated. If you’re not already using Teams for instant messaging and meetings, now is the perfect opportunity to explore its full potential.

• Learn Teams basics: Familiarize yourself with Teams if you haven’t already. Explore its features, including chat, channels, and meetings. Visit our Teams Voice welcome guide for helpful resources.
• Update your contacts: Make sure your essential contacts are saved in Teams. You’ll appreciate the convenience of one-click calling.
• Test it out:  Teams Voice is live, give it a try! Make a test call to ensure everything is working smoothly.
• Training:  All of our Teams Voice training is available on our YouTube channel.

Where to find more information?

If you still have questions, check out our frequently asked questions page. 

Thank you for embracing innovation and making our workplace even more connected!  If you have any questions or concerns you can fill out the Teams Voice eForm (https://humbercollege.formstack.com/forms/teams_voice) to report issues/concerns you may encounter during the transition to Teams Voice.